If you’ve tried to reach Black Tie Plumbing recently, you may have found that no one is answering. Black Tie Plumbing is no longer operating and is not providing service to its former customers.
That leaves many homeowners with questions. Who has the records for the work done at my home? What about my warranty? Who do I call when something goes wrong? This guide explains what we know, what your options are, and how Wise Choice Plumbing & Rooter can help.
Did Black Tie Plumbing Go Out of Business?
Yes. Black Tie Plumbing has closed. Homeowners who had completed repairs, past installations, or open warranty questions with Black Tie have all been affected. If that’s you, you still have good options, and you don’t have to start from scratch.
How Wise Choice Is Connected to Black Tie Plumbing Customers
In connection with our purchase of certain assets of Black Tie Plumbing, Wise Choice Plumbing & Rooter received the project, job, and service records for plumbing work previously performed for certain Black Tie customers, along with the contact information needed to provide continued service.
Why does that matter? When a new plumber walks into a home, they usually don’t know what was repaired before, what was installed, or when. Having your historical project information lets our team understand your plumbing system faster and provide more efficient, informed service.
Important: Wise Choice Plumbing & Rooter is an independent company. We did not acquire the Black Tie Plumbing business and are not its successor. Any work we perform is new work, provided under a separate written agreement with you.
What About My Black Tie Plumbing Warranty?
This is the question we hear most, so here’s a straight answer.
Any warranties or guarantees issued by Black Tie Plumbing remain the responsibility of Black Tie Plumbing and/or its successors. Because Wise Choice Plumbing & Rooter is an independent company and not Black Tie’s successor, we cannot honor, extend, or take over Black Tie warranties.
What we can do is give you an honest, professional look at your plumbing today. Because we maintain many of Black Tie’s original service records, we can often see what was done at your home and pinpoint problems faster. If everything looks good, we’ll tell you. If something needs attention, we’ll explain what we found and give you the full price in writing before any work begins. Any repairs we perform are new work under a separate written agreement, backed by Wise Choice’s own 100% satisfaction guarantee.
What Should Former Black Tie Customers Do Now?
Gather your paperwork. Find any invoices, estimates, warranty documents, or photos from your Black Tie work. Even if we have your job file, your own copies are helpful.
Watch for warning signs. Slow or recurring clogs, sewer odors, unexplained spikes in your water bill, warm spots on the floor, low water pressure, or inconsistent hot water can all point to a problem that’s worth checking.
Don’t wait on small problems. A minor leak or a slow drain today can turn into water damage or a sewer backup tomorrow. Early repairs almost always cost less.
Call us with your address. We’ll check whether we have records for your property and help you figure out the right next step.
Why Former Black Tie Customers Choose Wise Choice
Access to your service history. For many homes, we already have records of the prior plumbing work, so we start with real information instead of guesswork.
Master Plumber owned. Wise Choice is owned by Matthew Wise, Texas Master Plumber License M-46550.
Upfront pricing. You get the full price in writing before any work begins, with no hidden fees or surprise charges.
24/7 emergency service. We answer the phone day or night, and we offer same-day service on most calls.
Locally owned and operated. We’re based in Little Elm and proudly serve homeowners and businesses across the Dallas–Fort Worth area.
100% satisfaction guarantee and flexible financing to help you get the repairs you need without straining your budget.
Our Plumbing Services
Drain Cleaning. Fast clearing of stubborn clogs, grease, and roots, with solutions that help prevent them from coming back.
Hydro Jetting. High-pressure water cleaning that scours pipes clean for longer-lasting results.
Camera Inspections. A look inside your drain and sewer lines to pinpoint problems without guesswork.
Leak Detection and Hydrostatic Testing. Accurate location of hidden and under-slab leaks using non-invasive pressure testing, which helps minimize costly digging.
Water Heater Repair & Installation and Tankless Water Heaters. Fast hot water restoration plus energy-efficient tank and tankless installations.
Sewer Line Repair & Replacement. Lasting fixes for backups, root intrusion, and aging cast iron lines.
Water Line Repair & Replacement. Repairs and replacements that restore reliable water service to your home.
Kitchen Plumbing. Garbage disposals, dishwasher and refrigerator lines, and sink and faucet service.
Bathroom Plumbing. Showers, tubs, toilets, sinks, and faucets.
Water Treatment Services. Solutions for cleaner, better water throughout your home.
Plumbing Maintenance. Preventive checkups that catch small issues before they become expensive ones.
Commercial Plumbing. Dependable plumbing service for DFW businesses.
Serving Former Black Tie Customers Across DFW
We serve Dallas, Fort Worth, and communities throughout the metroplex, including Plano, Frisco, McKinney, Denton, Carrollton, Lewisville, Arlington, Allen, Little Elm, Rockwall, Southlake, and more. View all service areas.
Frequently Asked Questions
Is Black Tie Plumbing still in business?
No. Black Tie Plumbing is no longer operating.
Is Wise Choice the same company as Black Tie Plumbing?
No. Wise Choice Plumbing & Rooter is an independent company. We purchased certain Black Tie assets, including customer and service records, but we did not acquire the Black Tie business and are not its successor.
Can Wise Choice help with my Black Tie warranty?
No. Black Tie warranties remain the responsibility of Black Tie Plumbing and/or its successors. Wise Choice can inspect your plumbing, review the service records we have for your home, and provide any needed repairs as new work under our own terms.
Does Wise Choice have my Black Tie service records?
We maintain project, job, and service records for many homes Black Tie previously serviced. Call us with your address and we’ll check.
Can you help with plumbing issues unrelated to my Black Tie work?
Absolutely. Our licensed plumbers handle repairs, maintenance, inspections, and new plumbing projects of every size.
Let’s Keep Your Plumbing Running Smoothly
Losing your plumber is frustrating, but it doesn’t have to leave you without support. With access to many original Black Tie service records and a licensed Master Plumber-owned team available 24/7, Wise Choice Plumbing & Rooter is well positioned to help.
Call (945) 291-8008 or contact us online to schedule service today.